This policy explains what personal information Allset Removal Ltd collects through this website, how we use and protect it, and the choices you have — including over cookies.
Please review before publishing. This is a professionally structured template tailored to this website. A few details only the business can confirm are marked in [square brackets] — the company registration number, registered office address, ICO registration number (if applicable) and retention periods. Fill those in, and ideally have the final wording checked by a suitably qualified adviser, before relying on it.
Last updated: 20 June 2026
This website is operated by Allset Removal Ltd ("we", "us", "our"), a company registered in England and Wales under company number [company number], with its registered office at [registered office address]. We provide residential and commercial removals and related services across London, the United Kingdom and Europe.
For the purposes of UK data protection law, Allset Removal Ltd is the "data controller" for the personal information collected through this website. If you have any questions about this policy or how we handle your information, contact us at info@allsetremoval.co.uk or on 07779 540302.
We collect personal information in the following ways:
When you complete our quote form, our video-survey form, or contact us by phone or email, you may provide:
When you visit the site, certain information is collected automatically through cookies and similar technologies (see section 6), including:
We do not intentionally collect any special category data (such as health information) through this website, and ask that you do not include such information in form messages.
We use your personal information for the purposes below. UK data protection law requires us to have a "lawful basis" for each use; these are set out alongside each purpose.
| What we do | Lawful basis |
|---|---|
| Respond to your enquiry and prepare a quote or video survey | Taking steps at your request before entering into a contract |
| Arrange and carry out your move and related services | Performance of a contract with you |
| Keep records of enquiries and jobs, and manage our business | Our legitimate interests in running and improving our business |
| Measure the performance of our website and advertising (via cookies) | Your consent (given through the cookie banner) |
| Keep the site secure and prevent misuse or fraud | Our legitimate interests in protecting our website and customers |
| Comply with legal, tax and accounting obligations | Compliance with a legal obligation |
Where we rely on consent, you can withdraw it at any time (see sections 6 and 7). Where we rely on legitimate interests, we have considered the impact on you and do not use your information in ways you would not reasonably expect.
We do not sell your personal information. We share it only where necessary, with:
Some of the providers above (including Google, Web3Forms, Featurable and Cloudflare) may store or process information outside the United Kingdom, including in the United States. Where information is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law — such as the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement, or Standard Contractual Clauses — so that your information remains protected.
Cookies are small text files placed on your device when you visit a website. We use a small number of cookies, and you can accept or reject non-essential cookies using the banner shown when you first visit. The main cookies and similar technologies used on this site are:
| Cookie / technology | Provider | Purpose | Type |
|---|---|---|---|
| allset_consent | This website | Remembers your cookie choice so we don't ask again | Essential |
| Google Ads cookies (e.g. _gcl_au) | Measures which enquiries result from our advertising | Advertising / analytics (non-essential) | |
| Google Maps cookies (e.g. NID) | Set by the embedded map for functionality, preferences and security | Functional / advertising (third-party) | |
| Featurable | Featurable | Displays our live Google reviews | Functional (third-party) |
| Google Fonts | Serves the fonts used on the site (does not set a cookie, but Google receives your request) | Functional (third-party) |
Cookie names, durations and behaviour are set by the relevant third parties and may change; please refer to those providers' own policies for full details (for example, Google's at policies.google.com). Essential cookies are needed for the site to work and to remember your choice. Non-essential cookies (advertising and analytics) are only intended to be used in line with your choice on the banner.
Managing cookies. You can change your mind at any time by clearing the "allset_consent" cookie in your browser, after which the banner will appear again. You can also block or delete cookies through your browser settings, and manage Google's advertising cookies at adssettings.google.com. Blocking some cookies may affect how parts of the site work.
Under UK data protection law you have the right to:
To exercise any of these rights, email info@allsetremoval.co.uk. We will respond within one month. Exercising your rights is normally free of charge.
We keep your information only for as long as necessary for the purposes set out above. Enquiry details are kept while we deal with your enquiry and for a reasonable period afterwards; where a move goes ahead, we keep records for as long as needed to provide the service and to meet our legal, tax and accounting obligations (typically up to [X years]). Cookie data is retained for the periods described in section 6.
We use appropriate technical and organisational measures to keep your information secure, including serving the site over HTTPS and using reputable, security-conscious providers. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.
Our services and this website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
This site may link to other websites (for example our Google Business Profile). We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.
We may update this policy from time to time. The latest version will always appear on this page, with the "Last updated" date revised accordingly.
If you have any questions, requests or concerns about how we handle your information, please contact us first at info@allsetremoval.co.uk or 07779 540302. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113 — though we'd appreciate the chance to resolve any concern first.